Articles by Gérard Métrailler

Why you should pay for the software you use

Pirates (more accurately called “thieves”) have lurked around in the background of the high-technology world since commercial software was first made available to personal-computer owners back in the olden days. When people think of digital piracy, however, they most often...

The amazing business model of Santa, Inc.

When the success of your organization depends on global delivery within a window of just 24 hours, it’s imperative for your logistics and delivery systems to be flawless. Add to that a strict focus on delighting the customers using processes...